Complaints procedure

Complaints procedure

Our Commitment

At ConBrio Fund Partners Ltd, we take care to provide the highest standards of service. If we fall short of these high standards, we would like to hear from you. That way, we can make the relevant enquiries, endeavour to put things right and it will give us the opportunity to improve the service we provide to all our clients.

What to do if you have a complaint

Before you make a complaint we’d like to try and put things right first. Therefore in the first instance please speak to our customer services team at or by phone at: 0330 123 3716 in relation to our CFP Castlefield funds; or 0330 123 3739 in relation to our CFP Sanford Deland funds.

If you wish to make a complaint about any aspect of the service you receive, please write to our Compliance Officer at:

ConBrio Fund Partners Ltd
PO Box 12917
CM99 2FW

If you wish to register your complaint verbally please call the following:

0330 123 3716 in relation to our CFP Castlefield funds

0330 123 3739 in relation to our CFP Sanford Deland funds

When you contact us to make a complaint, please make sure you provide us with the following information:

  • Your full name, address, reference number, telephone number and a convenient time to contact you, should you wish to discuss the matter.
  • A full description of your complaint and how you would like us to resolve your complaint.
  • Copies of any relevant documentation you wish us to consider as part of the complaint review.

On receipt of your complaint, we will undertake an independent review and provide you with a written response as soon as we have concluded our review. For further details on how we will handle your compliant, please click on the relevant link below.

ConBrio's Complaints Policy

We aim to resolve your complaint to your satisfaction. For regulated complaints, if we have been unable to resolve your complaints within eight weeks of receiving it, or should you be unhappy with the final response, you can refer your complaint to the Financial Ombudsman Service (FOS) in the following ways:

The Financial Ombudsman Service
Exchange Tower
E14 9SR



Phone: 0800 023 4567

Data Protection complaints may fall under the jurisdiction of the Information Commissioners Office. We will confirm details when acknowledging your complaint.